Headline: Fitbit Offering Refunds

Fitbit Offering Refunds Or Device Swaps To Owners Of Force Wristband

Fitness device maker Fitbit is offering up an honest deal to customers who are reporting that their Fitbit Force is causing them skin irritation. You can either get a full refund, or swap out your tracker for a different one from the Fitbit line, the assumption being that you’ll likely opt for one that won’t continually touch your epidermis.

Full statement from Fitbit on the issue, updated as of this morning:

We are looking into reports from a very limited number of Fitbit Force users who have been experiencing skin irritation, possibly as a result of an allergy to nickel, an element of surgical-grade stainless steel used in the device. 

 We suggest that consumers experiencing any irritation discontinue using the product and contact Fitbit at force@fitbit.com if they have additional questions. Customers may also contact Fitbit for an immediate refund or replacement with a different Fitbit product.

 We are sorry that even a few consumers have experienced these problems and assure you that we are looking at ways to modify the product so that anyone can wear the Fitbit Force comfortably. We will continue to update our customers with the latest information.