ShowNext Support
Start with what the app can show you safely.
ShowNext-specific troubleshooting and the current redacted support-report workflow, with a direct LifeWithTech contact when the app’s own status is not enough.Before sharing anything
Check the state ShowNext already exposes.
The current build is still in active development and is not yet available in the App Store.Confirm the connected Trakt account.
ShowNext supports one connected Trakt account. Reconnect from the welcome screen only when the displayed account and retained private-data state are understood.
Check the last-confirmed state.
Use the in-app sync and release-trust surfaces to distinguish current data, a paused connection, pending actions, and an incomplete import.
Preview before deleting or replacing.
Deleting ShowNext data removes local and ShowNext-owned private state; it does not delete or rewrite the person’s Trakt history, watchlist, ratings, collection, or lists.
Redacted support report
Nothing is sent automatically.
Open Settings. Choose “Preview Redacted Support Report” to generate the report locally.
Review the exact text. The default report includes generation time, app version, coarse sync health, last-confirmed time, and library or pending-action counts.
Know the exclusions. Credentials, tokens, usernames, emails, account identifiers, comments, titles, viewing details, screenshots, artwork, prompts, transcripts, and provider payloads are excluded by default.
Choose whether to share. The report stays local until the person invokes the share sheet and selects a destination. When sent to LifeWithTech, only Thomas/LifeWithTech may access it.
Contact ShowNext support
Send only what you choose to share.
Support correspondence and attached reports are deleted within 30 days after the request is resolved, or sooner on request. The email provider may process the message while delivering and storing it during that period.Development feedback